returns & exchange are accepted if the damaged products have been confirmed at reception, and you will be required to return those products to us in their original condition. We can't accept returns for opened or used items.

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GIOIA is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 15 days of the ship date* – WITH ORIGINAL PACKAGING. No questions asked! No restocking fees!

Items Damaged in Shipping or Defective

• If we sent you the wrong item or you received a damaged or defective product, please email us at info@gioiacosmetics.store or call us at +90 537 522 12 37  with your order number to receive your return authorization so we can correct the problem immediately at our expense.

 

NOT SATISFIED WITH YOUR PRODUCT?

• If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 15 days of shipping. We will gladly replace or exchange the item or refund the amount you paid. You may return items that are unsatisfactory within 15 days, providing they are unused and in their original packaging. We encourage you to email us before returning a product that is used so we can provide you with the best service.

• If item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.

• In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

 

Exchanges

• To exchange your purchase, simply email us at info@handila.com to place your new order and receive your return authorization number. Your exchange will ship within 1-2 business days. Please note, customer is responsible for return shipping unless original item is defective or damaged in shipping.

 

Exceptions / non-returnable items

• All Wholesale transactions are final and cannot be returned except if the items you receive are defective, damaged or if you receive the wrong item. Please get in touch if you have questions or would like to exchange the items. To start the return process, please contact our Customer Support team. Please include the following information:

  • Order number

  • Video or photo of the faulty product (if applicable)

  • Complete delivery address

  • Contact telephone number

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